Privacy Policy
Last updated: May 2025
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Name and contact information (email, phone number, address)
- Order and transaction details
- Device and browser information (for website optimization)
- Communication records (chat messages, inquiries)
2. How We Use Your Information
We use your information solely for:
- Processing and fulfilling your orders
- Providing customer support and technical assistance
- Improving our products and services
- Sending order status updates and shipping notifications
3. Data Protection
We implement industry-standard security measures to protect your personal data:
- All data is transmitted via HTTPS encryption
- Payment processing is handled by PCI-compliant payment gateway (Airwallex)
- Customer data is stored on secure servers with restricted access
- We never store credit card numbers on our servers
4. Data Sharing
We do not sell, rent, or share your personal information with third parties, except:
- Payment processors (to complete transactions)
- Shipping carriers (to deliver your orders)
- When required by law or legal process
5. Cookies
We use essential cookies for website functionality (language preference, session management). We do not use tracking cookies for advertising purposes.
6. Your Rights
You have the right to:
- Access your personal data we hold
- Request correction or deletion of your data
- Opt out of marketing communications
- Request data portability
7. Contact Us
If you have questions about this privacy policy or wish to exercise your data rights, please contact us:
- Email: info@batelithium.com
- WhatsApp: +86 136 1291 1335
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.